UPM Pharmaceuticals has been associate with the staff of Nexus IE, supporting our Xcelodose equipment for over 6 years. The have provided excellent service regarding routine preventative maintenance, continued updates on the equipment, troubleshooting and addressing process issues surrounding new projects and in providing both basic and advanced training on the equipment and its capabilities. From the administrative activities regarding scheduling and change parts to the “boots on the ground” service support, they have always been flexible and sensitive to our timelines  and providing solutions/resolutions to support our production/development and service.

Due to increasing customer demands, Almac decided to purchase a third Xcelodose 600S system. There are three reasons why the support from Nexus IE is so good; firstly, the response to emails and telephone calls (dedicated phone number for the Xcelodose) has always been professionals and timely. Furthermore, the staff have been onsite at Almac a numb er of times and we have always found them to be friendly and extremely knowledgeable about the Xcelodose machine. Finally, they have always been available to answer questions & provide advice/support when queries arise and in an emergency have been able to arrive onsite within 24 hrs to resolve issues. Excellent company to work with.